Outage in Prompt.io

Deliverability to T-Mobile experiencing issues.

Resolved Minor
March 14, 2023 - Started about 1 year ago - Lasted 2 days
Official incident page

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Outage Details

We are experiencing deliverability issues for SMS and MMS to some T-Mobile handsets due to upstream carrier issues. We are monitoring closely. Texts to T-Mobile handsets may return inappropriate 30003 error messages while this issue is being resolved by our upstream partners.
Latest Updates ( sorted recent to last )
RESOLVED about 1 year ago - at 03/16/2023 03:57PM

Incident Resolved by T-Mobile.

INVESTIGATING about 1 year ago - at 03/16/2023 12:31AM

We have reports that messages to T-Mobile are flowing again. However, we are still testing and are keeping the incident open until tomorrow morning out of an abundance of caution. We believe all messaging delivery to T-Mobile will be resolved shortly. Thank you for your patience and understanding.

INVESTIGATING about 1 year ago - at 03/15/2023 04:25PM

We continue to see sporadic delivery issues to a subset of T-Mobile customers. This seems to affect a small number of T-Mobile subsidiaries. This has been identified as a problem at the carrier (T-Mobile) network level and is being widely reported by our upstream partners. We will keep an eye on this and update accordingly.

INVESTIGATING about 1 year ago - at 03/14/2023 09:53PM

We are experiencing deliverability issues for SMS and MMS to some T-Mobile handsets due to upstream carrier issues. We are monitoring closely. Texts to T-Mobile handsets may return inappropriate 30003 error messages while this issue is being resolved by our upstream partners.

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