This chart provides user-reported problems for Prontoforms in the last 12 hours. It's a collection of user reports from different sources.
We continuously monitor the official Prontoforms status page for updates on any ongoing outages. Check the stats for the latest 30 days and a list of the last Prontoforms outages and possible affected you.
Minor Resolved · about 2 months ago · lasted 36 minutes
We are experiencing an elevated level of errors generating documents, and are looking into the issue.
Major Resolved · 3 months ago · lasted about 2 hours
ProntoForms Service Disruption
We are currently experiencing a service disruption. Our engineering team is working to identify the root cause and implement a solution.
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Minor Resolved · 4 months ago · lasted 25 minutes
We are experiencing an elevated level of errors generating documents, and are looking into the issue.
Minor Resolved · 6 months ago · lasted about 6 hours
Elevated Errors for Basic Analytics
We are experiencing an elevated level of errors with submission processing for Basic Analytics for answers from Repeatable Sections. Investigation is in progress and we will provide an update when we know more
Minor Resolved · 7 months ago · lasted 2 days
Windows App 14.6.0.0+ Upgrade Issue
After the upgrade to the ProntoForms Windows app v14.6.0.0+, customers may experience errors such as "Draft could not be loaded" or "The form is missing some dependencies. Please reconcile." while clicking on forms. In order to resolve these errors, please perform a Reset Forms action in App Settings > Advanced Settings > Reset forms to download all of the form resources from the ProntoForms server. We are currently working on a fix to avoid having to perform a Reset Forms action. We will provide an update once availabie.
Minor Resolved · 8 months ago · lasted 19 minutes
Document generation failures
We are experiencing an elevated level of errors generating documents, and are looking into the issue.
Minor Resolved · 10 months ago · lasted about 1 hour
Service Disruption
The site is currently experiencing a higher than normal amount of load and maybe causing pages to be slow or unresponsive. We're investigating the cause and will provide an update as soon as possible.
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