Outage in QLess

Phone numbers replacing Customer Name in CEC and Monitor

Resolved Major
October 10, 2023 - Started 7 months ago - Lasted 2 days
Official incident page

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Outage Details

We are currently investigating an issue in CEC and Monitor where a Visitor's name is being replaced by their phone number. We will provide updates on the status of this issue as we continue our investigation and bring it to a full resolution.
Latest Updates ( sorted recent to last )
RESOLVED 7 months ago - at 10/12/2023 11:31AM

This incident has been resolved.

INVESTIGATING 7 months ago - at 10/10/2023 06:58PM

After investigating this issue, and performing root cause analysis, we were able to determine that this problem stems from a bug fix that was applied during yesterday's release.

We will apply a hotfix to resolve the issue during our normal upcoming maintenance windows for all all affected environments.

INVESTIGATING 7 months ago - at 10/10/2023 05:07PM

We are currently investigating an issue in CEC and Monitor where a Visitor's name is being replaced by their phone number. We will provide updates on the status of this issue as we continue our investigation and bring it to a full resolution.

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