Outage in Qualys

EU Platform 2: UI is Inaccessible. ( IM-11350 )

Resolved Major
December 05, 2023 - Started 6 months ago - Lasted about 7 hours
Official incident page

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Outage Details

Qualys Cloud Platform Operations is investigating an issue causing the U to become inaccessible for EU Platform 2. Further updates will be shared as they become available. Ticket Reference for this incident: IM-11350.
Components affected
Qualys Malware Detection (MD) Qualys AssetView (AV) Qualys CertView (CERT) Qualys Out-of-Band Configuration Assessment (OCA) Qualys Container Security (CS) Qualys Web Application Firewall (WAF) Qualys Security Configuration Assessment (SCA) Qualys Secure Enterprise Mobility (SEM) Beta Qualys Gateway Service (QGS) Qualys Vulnerability Management (VM) Qualys Asset Inventory (AI) Qualys Continuous Monitoring (CM) Qualys Passive Scanner (PS) Qualys File Integrity Monitoring (FIM) Qualys Threat Protection (TP) Qualys Endpoint Detection and Response (EDR) Qualys Cloud Agent (CA) Qualys CloudView (CV) Qualys Web Application Scanning (WAS) Qualys Indication of Compromise (IOC) Qualys Patch Management (PM) Qualys PCI Compliance (PCI) Qualys Policy Compliance (PC) Qualys Security Assessment Questionnaire (SAQ)
Latest Updates ( sorted recent to last )
RESOLVED 5 months ago - at 12/05/2023 04:19PM

This incident has been resolved.

MONITORING 5 months ago - at 12/05/2023 03:34PM

A fix has been implemented and we are monitoring the results. SAML and two-factor authentication is functional now.

INVESTIGATING 5 months ago - at 12/05/2023 01:13PM

Qualys Cloud Platform Operations has identified the issue causing the EU Platform 2 VM UI (VMDR Module) is not be accessible.

A fix is being implemented. Customers with SAML or 2-factor authentication are still unable to log in.

A workaround, if you do not utilize SAML or 2-factor authentication in the interim, is to access the product via the following URL:
https://qualysguard.qg2.apps.qualys.eu/portal-front/

Please Note: All scheduled scans/agents are working as expected.

Further updates will be shared as they become available.

Ticket Reference for this incident: IM-11350.

INVESTIGATING 5 months ago - at 12/05/2023 12:32PM

Qualys Cloud Platform Operations has identified the issue causing the EU Platform 2 UI to become inaccessible. A fix is in the process of being implemented. Customers with SAML or 2-factor authentication are still unable to log in.

A workaround if you do not utilize SAML or 2-factor authentication in the interim is to access the product via the following URL:
https://qualysguard.qg2.apps.qualys.eu/fo/tools/module_landing.php?m=2&module=prod_scans

The following tabs of the UI will load within the product: Scans, Reports, Remediation, Assets, Knowledgebase, and Users Tab once logged in via the above URL.

Please Note: All scheduled scans/agents are working as expected.

Clicking on the following tabs will result in a logout of Platform: Dashboard, Vulnerabilities, Prioritization, and Responses Tab.

Further updates will be shared as they become available.

Ticket Reference for this incident: IM-11350.

INVESTIGATING 6 months ago - at 12/05/2023 11:50AM

Qualys Cloud Platform Operations continues to investigate the issue with the Portal Application accessibility on EU Platform2. Further updates will be shared as they become available.

Ticket reference for this activity: IM-11350.

INVESTIGATING 6 months ago - at 12/05/2023 10:24AM

We are continuing to investigate this issue.

INVESTIGATING 6 months ago - at 12/05/2023 10:01AM

Qualys Cloud Platform Operations has identified the issue causing the EU Platform 2 UI to become inaccessible. A fix is in the process of being implemented. Customers with SAML are still unable to log in. A workaround if you do not utilize SAML in the interim is to access the product via the following URL:

https://qualysguard.qg2.apps.qualys.eu/fo/tools/module_landing.php?m=2&module=prod_scans

The following tabs of the UI will load within the product: Scans, Reports, Remediation, Assets, Knowledgebase, and Users Tab once logged in via the above URL.

Clicking on the following tabs will result in a logout of Platform: Dashboard, Vulnerabilities, Prioritization, and Responses Tab.

Further updates will be shared as they become available.

Ticket reference for this activity: IM-11350

INVESTIGATING 6 months ago - at 12/05/2023 09:17AM

Qualys Cloud Platform Operations is investigating an issue causing the U to become inaccessible for EU Platform 2. Further updates will be shared as they become available.

Ticket Reference for this incident: IM-11350.

Latest Qualys outages

US Platform 1: Connectors sychronization Lag(IM-11576) - about 16 hours ago
US Platform 2: Reports are not processing properly (IM-11562) - 5 days ago
US Platform 3: UI is inaccessible ( IM-11561 ) - 5 days ago
US Platform 1: UI/APIs are intermittently inaccessible ( IM-11559 ) - 8 days ago
US Platforms 1, 2 and 3: VM and PC Agent Backlog (IM-11558) - 8 days ago

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