Outage in Qualys

US Platform 3: UI is inaccessible ( IM-11561 )

Resolved Major
May 13, 2024 - Started 10 months ago - Lasted about 4 hours
Official incident page

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Outage Details

Qualys Cloud Platform Operations has identified an issue causing UI to become inaccessible on US Platform 3. Further updates will be shared as they become available. Ticket reference for this activity: IM-11561
Components affected
Qualys Malware Detection (MD) Qualys CloudView (CV) Qualys Container Security (CS) Qualys CertView (CERT) Qualys PCI Compliance (PCI) Qualys Threat Protection (TP) Qualys Asset Inventory (AI) Qualys Passive Scanner (PS) Qualys Secure Enterprise Mobility (SEM) Beta Qualys Security Configuration Assessment (SCA) Qualys Indication of Compromise (IOC) Qualys Policy Compliance (PC) Qualys Web Application Firewall (WAF) Qualys Gateway Service (QGS) Qualys Endpoint Detection and Response (EDR) Qualys Vulnerability Management (VM) Qualys Continuous Monitoring (CM) Qualys Out-of-Band Configuration Assessment (OCA) Qualys Patch Management (PM) Qualys Cloud Agent (CA) Qualys Web Application Scanning (WAS) Qualys File Integrity Monitoring (FIM) Qualys Security Assessment Questionnaire (SAQ) Qualys AssetView (AV)
Latest Updates ( sorted recent to last )
RESOLVED 10 months ago - at 05/13/2024 07:05PM

This incident has been resolved.

MONITORING 10 months ago - at 05/13/2024 04:22PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING 10 months ago - at 05/13/2024 03:54PM

Qualys Cloud Platform Operations has identified an issue causing UI to become inaccessible on US Platform 3.

A workaround that can be utilized would be to log in directly from the platform's scans page at https://qualysguard.qg3.apps.qualys.com/fo/scan/scanList.php

Further updates will be shared as they become available.

Ticket reference for this activity: IM-11561

INVESTIGATING 10 months ago - at 05/13/2024 02:59PM

Qualys Cloud Platform Operations has identified an issue causing UI to become inaccessible on US Platform 3.

Further updates will be shared as they become available.

Ticket reference for this activity: IM-11561

Latest Qualys outages

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US Platform 3: UI Slowness (IM-11942) - 2 days ago
All Shared Platforms: Degraded Performance in VM Scan Processing (IM-11939) - 4 days ago
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