Outage in Qualys

CA Platform 1: Unexpected Search Results in PM UI (IM-12265)

Resolved Minor
September 02, 2025 - Started about 2 months ago - Lasted 1 day
Official incident page

Incident Report

Qualys Cloud Operations is currently investigating an issue reported within Patch Management UI on CA Platform 1 where users will experience unexpected search results. This incident thus far appears to be impacting the quick filters panel as well as queries and results within the Jobs tab. Further updates will be shared as they become available. The ticket reference for this incident is IM-12265.
Components affected
Qualys Patch Management (PM)

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Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 09/04/2025 03:45AM

This incident has been resolved.

MONITORING about 2 months ago - at 09/03/2025 01:57PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED about 2 months ago - at 09/03/2025 04:43AM

The issue has been identified and a fix is being implemented.

INVESTIGATING about 2 months ago - at 09/02/2025 09:08PM

Qualys Cloud Operations is currently investigating an issue reported within Patch Management UI on CA Platform 1 where users will experience unexpected search results. This incident thus far appears to be impacting the quick filters panel as well as queries and results within the Jobs tab. Further updates will be shared as they become available. The ticket reference for this incident is IM-12265.

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