Outage in Qualys

CA Platform 1: Unexpected Search Results in PM UI (IM-12265)

Resolved Minor
September 03, 2025 - Started 3 days ago - Lasted 1 day
Official incident page

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Outage Details

Qualys Cloud Operations is currently investigating an issue reported within Patch Management UI on CA Platform 1 where users will experience unexpected search results. This incident thus far appears to be impacting the quick filters panel as well as queries and results within the Jobs tab. Further updates will be shared as they become available. The ticket reference for this incident is IM-12265.
Components affected
Qualys Patch Management (PM)
Latest Updates ( sorted recent to last )
RESOLVED 1 day ago - at 09/04/2025 03:45AM

This incident has been resolved.

MONITORING 2 days ago - at 09/03/2025 01:57PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 2 days ago - at 09/03/2025 04:43AM

The issue has been identified and a fix is being implemented.

INVESTIGATING 3 days ago - at 09/02/2025 09:08PM

Qualys Cloud Operations is currently investigating an issue reported within Patch Management UI on CA Platform 1 where users will experience unexpected search results. This incident thus far appears to be impacting the quick filters panel as well as queries and results within the Jobs tab. Further updates will be shared as they become available. The ticket reference for this incident is IM-12265.

Latest Qualys outages

EU Platform 1 : UI Intermittent Login Error and UI/API slowness (IM-12272) - about 8 hours ago
All SCP Platforms: Cloud Agent for macOS 6.2.0-36 (Intel) / 6.3.0-41 (ARM): “Application Damaged” Popup on macOS 15.6.1 (Sequoia) (IM-12268) - about 16 hours ago
US Platform 3: Intermittent Slowness Loading VMDR Dashboards (IM-12270) - about 18 hours ago
US Platform 3: Connectivity Issue Affecting Multiple Modules Partially (IM-12266) - 2 days ago
IN Platform 1: Slowness observed while login and intermittent slowness while loading modules Container Security, CertView and Policy Audit / Policy Compliance (IM-12264) - 3 days ago

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