Outage in Qualys

All SCP Platforms: Cloud Agent for macOS 6.2.0-36 (Intel) / 6.3.0-41 (ARM): “Application Damaged” Popup on macOS 15.6.1 (Sequoia) (IM-12268)

Resolved Minor
September 04, 2025 - Started about 18 hours ago - Lasted 6 minutes
Official incident page

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Outage Details

Qualys Cloud Operations has identified an issue when upgrading Qualys Cloud Agent for macOS (Intel 6.2.0-36 / ARM 6.3.0-41) where end users may receive a popup stating: “QualysCloudAgent is damaged and can’t be opened. You should move it to the Trash.” This condition occurs only on this specific macOS 15.6.1 (Sequoia) version. We are actively working with Apple to determine the root cause. The incident ticket for reference is IM-12268
Components affected
Qualys Cloud Agent (CA) Qualys Cloud Agent (CA) Qualys Cloud Agent (CA) Qualys Cloud Agent (CA) Qualys Cloud Agent (CA) Qualys Cloud Agent (CA) Qualys CertView (CERT) Qualys Cloud Agent (CA) Qualys Cloud Agent (CA)
Latest Updates ( sorted recent to last )
RESOLVED about 18 hours ago - at 09/04/2025 06:23PM

This issue has been mitigated by removing the affected Cloud Agent binaries (Intel 6.2.0-36 / ARM 6.3.0-41) to prevent additional impact. A corrected binary will be released in an upcoming hot fix. Customers who are currently experiencing the popup message will need to uninstall and reinstall the agent.

INVESTIGATING about 18 hours ago - at 09/04/2025 06:20PM

Qualys Cloud Operations has identified an issue when upgrading Qualys Cloud Agent for macOS (Intel 6.2.0-36 / ARM 6.3.0-41) where end users may receive a popup stating:

“QualysCloudAgent is damaged and can’t be opened. You should move it to the Trash.”

This condition occurs only on this specific macOS 15.6.1 (Sequoia) version. We are actively working with Apple to determine the root cause.

The incident ticket for reference is IM-12268

Latest Qualys outages

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US Platform 3: Connectivity Issue Affecting Multiple Modules Partially (IM-12266) - 2 days ago
CA Platform 1: Unexpected Search Results in PM UI (IM-12265) - 3 days ago
IN Platform 1: Slowness observed while login and intermittent slowness while loading modules Container Security, CertView and Policy Audit / Policy Compliance (IM-12264) - 3 days ago

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