Outage in Qualys

US Platform 1: UI/APIs are intermittently inaccessible ( IM-11559 )

Resolved Major
May 10, 2024 - Started 6 months ago - Lasted 3 days
Official incident page

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Outage Details

Qualys Cloud Platform Operations has identified the issue causing UI/APIs to become intermittently inaccessible on US Platform 1. Further updates will be shared as they become available. Ticket reference for this activity: IM-11559
Components affected
Qualys Asset Inventory (AI) Qualys Endpoint Detection and Response (EDR) Qualys File Integrity Monitoring (FIM) Qualys Passive Scanner (PS) Qualys Threat Protection (TP) Qualys Malware Detection (MD) Qualys PCI Compliance (PCI) Qualys AssetView (AV) Qualys Vulnerability Management (VM) Qualys Web Application Scanning (WAS) Qualys Cloud Agent (CA) Qualys Secure Enterprise Mobility (SEM) Beta Qualys Security Assessment Questionnaire (SAQ) Qualys Continuous Monitoring (CM) Qualys Indication of Compromise (IOC) Qualys Gateway Service (QGS) Qualys CloudView (CV) Qualys Out-of-Band Configuration Assessment (OCA) Qualys Container Security (CS) Qualys Web Application Firewall (WAF) Qualys Patch Management (PM) Qualys Security Configuration Assessment (SCA) Qualys Policy Compliance (PC)
Latest Updates ( sorted recent to last )
RESOLVED 6 months ago - at 05/13/2024 07:03PM

This incident has been resolved.

MONITORING 6 months ago - at 05/13/2024 06:35PM

Qualys Cloud Platform Operations has implemented a fix and we are monitoring the results.

Further updates will be shared as they become available.

Ticket reference for this activity: IM-11559

MONITORING 6 months ago - at 05/10/2024 06:10PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING 6 months ago - at 05/10/2024 05:53PM

Qualys Cloud Platform Operations has identified the issue causing UI/APIs to become intermittently inaccessible on US Platform 1.

Further updates will be shared as they become available.

Ticket reference for this activity: IM-11559

Latest Qualys outages

US POD 1, US POD 2, CA POD 1 and EU POD 2: UI Slowness (IM-11803) - 2 days ago
EU Platform 2: Observing Slowness while login (IM-11802) - 4 days ago
US Platforms 1/2/4, UK Platform 1, EU Platform 2, CA Platform 1 and India Platform 1: Unable to modify the TAG under GAV or CSAM (IM-11799) - 8 days ago
US Platform 4: Multiple Modules are impacted while Loading (IM-11797) - 10 days ago
US Platform 2: Container Security Auto-Update Issue (IM-11790) - 10 days ago

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