Outage in Qualys

US Platform 3: Slowness Observed During Login (IM-12318)

Resolved Minor
October 07, 2025 - Started 27 days ago - Lasted about 8 hours
Official incident page

Incident Report

Qualys Cloud Platform Operations team is investigating an issue on the Qualys US Platform 3, due to which customers may experience slowness while logging in to the Qualys UI. There is no impact on scan processing and APIs at this time. We have a workaround available, and users can access scans through the following URL below: https://qualysguard.qg3.apps.qualys.com/fo/scan/scanList.php Further updates will be shared as they become available The ticket reference for this incident is IM-12318
Components affected
Qualys Vulnerability Management (VM)

Need to monitor Qualys outages?

One place to monitor all your cloud vendors. Get instant alerts when an outage is detected.

Start Free Trial
Latest Updates ( sorted recent to last )
RESOLVED 26 days ago - at 10/07/2025 09:47PM

This incident has been resolved.

MONITORING 27 days ago - at 10/07/2025 05:58PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING 27 days ago - at 10/07/2025 05:08PM

We are continuing to investigate this issue. Currently, login to portal modules is impacted. As a workaround, please log into the following URL directly:

https://qualysguard.qg3.apps.qualys.com/fo/scan/scanList.php

INVESTIGATING 27 days ago - at 10/07/2025 01:42PM

Qualys Cloud Platform Operations team is investigating an issue on the Qualys US Platform 3, due to which customers may experience slowness while logging in to the Qualys UI. There is no impact on scan processing and APIs at this time.

We have a workaround available, and users can access scans through the following URL below:
https://qualysguard.qg3.apps.qualys.com/fo/scan/scanList.php

Further updates will be shared as they become available

The ticket reference for this incident is IM-12318

Latest Qualys outages

US Platform 1 : UI inaccessible (IM-12354) - about 4 hours ago
Multiple Platforms: Merging Issue After New Correlation Binary Deployment [IM-12349] - 3 days ago
KSA Platform 1 : Observing login issue (IM-12347) - 4 days ago
EU Platform 2 : Observing login issue (IM-12343) - 5 days ago
CA Platform 1: Slowness Observed During Login (IM-12342) - 5 days ago

The Status Page Aggregator Built for IT Teams

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 4522 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook