Outage in Qualys

US Platform 3: Slowness Observed During Login (IM-12311)

Resolved Minor
September 29, 2025 - Started 10 days ago - Lasted about 7 hours
Official incident page

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Outage Details

Qualys Cloud Platform Operations team is investigating an issue on the Qualys US Platform 3, due to which customers may experience slowness while logging in to the Qualys UI, also the VMDR dashboard may take a longer time to load. There is no impact on scan processing and APIs at this time. We have a workaround available, and users can access scans through the following URL below: https://qualysguard.qg3.apps.qualys.com/fo/scan/scanList.php Further updates will be shared as they become available The ticket reference for this incident is IM-12311
Components affected
Qualys Vulnerability Management (VM)
Latest Updates ( sorted recent to last )
RESOLVED 10 days ago - at 09/30/2025 12:25AM

This incident has been resolved.

MONITORING 10 days ago - at 09/29/2025 06:14PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING 10 days ago - at 09/29/2025 05:27PM

Qualys Cloud Platform Operations team is investigating an issue on the Qualys US Platform 3, due to which customers may experience slowness while logging in to the Qualys UI, also the VMDR dashboard may take a longer time to load. There is no impact on scan processing and APIs at this time.

We have a workaround available, and users can access scans through the following URL below:
https://qualysguard.qg3.apps.qualys.com/fo/scan/scanList.php

Further updates will be shared as they become available

The ticket reference for this incident is IM-12311

Latest Qualys outages

US Platform 3: Slowness Observed During Login (IM-12318) - 2 days ago
US Platform 3: Purge Rules Are Not Executing (IM-12316) - 6 days ago
EU Platform 1: VMDR Dashboards Are Not Loading (IM-12314) - 7 days ago
US Platform 1: Issues with the VM and PC scans [IM-12308] - 11 days ago
EU Platform 2 : Login Failure on Portal and API Scans (IM-12307) - 13 days ago

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