Outage in Qualys

EU Platform 2: UI Slowness (IM-11350)

Resolved Major
December 06, 2023 - Started 5 months ago - Lasted 3 days
Official incident page

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Outage Details

Qualys Cloud Platform Operations is currently investigating an issue causing UI slowness on Qualys EU Platform 2. Further updates will be shared as they become available. The ticket reference for this activity is IM-11350.
Components affected
Qualys Passive Scanner (PS) Qualys Secure Enterprise Mobility (SEM) Beta Qualys Web Application Firewall (WAF) Qualys Threat Protection (TP) Qualys Continuous Monitoring (CM) Qualys Cloud Agent (CA) Qualys Web Application Scanning (WAS) Qualys Vulnerability Management (VM) Qualys Asset Inventory (AI) Qualys CertView (CERT) Qualys Container Security (CS) Qualys Security Configuration Assessment (SCA) Qualys File Integrity Monitoring (FIM) Qualys Gateway Service (QGS) Qualys Out-of-Band Configuration Assessment (OCA) Qualys CloudView (CV) Qualys Endpoint Detection and Response (EDR) Qualys Malware Detection (MD) Qualys AssetView (AV) Qualys Indication of Compromise (IOC) Qualys Patch Management (PM) Qualys PCI Compliance (PCI) Qualys Policy Compliance (PC) Qualys Security Assessment Questionnaire (SAQ)
Latest Updates ( sorted recent to last )
RESOLVED 5 months ago - at 12/09/2023 10:00AM

This incident has been resolved.

MONITORING 5 months ago - at 12/06/2023 04:04PM

Qualys Cloud Platform Operations has implemented a fix for the UI slowness on Qualys EU Platform 2 and we are monitoring the results. Further updates will be shared as they become available.

The ticket reference for this activity is IM-11350.

INVESTIGATING 5 months ago - at 12/06/2023 01:34PM

Qualys Cloud Platform Operations is currently investigating an issue causing UI slowness on Qualys EU Platform 2.
Further updates will be shared as they become available.

MONITORING 5 months ago - at 12/06/2023 11:27AM

Qualys Cloud Platform Operations has identified the issue causing UI to become inaccessible on EU Platform 2, and a fix has been implemented. We are monitoring the results; further updates will be shared as they become available.

Ticket reference for this activity: IM-11350

INVESTIGATING 5 months ago - at 12/06/2023 08:47AM

Qualys Cloud Platform Operations is currently investigating an issue causing the EU Platform 2 UI to be inaccessible. Further updates will be shared as they become available.

Ticket reference for this incident: IM-11350.

INVESTIGATING 5 months ago - at 12/06/2023 08:26AM

Qualys Cloud Platform Operations is currently investigating an issue causing UI slowness on Qualys EU Platform 2. Further updates will be shared as they become available.

The ticket reference for this activity is IM-11350.

Latest Qualys outages

US Platform 1: Connectors sychronization Lag(IM-11576) - about 14 hours ago
US Platform 2: Reports are not processing properly (IM-11562) - 5 days ago
US Platform 3: UI is inaccessible ( IM-11561 ) - 5 days ago
US Platform 1: UI/APIs are intermittently inaccessible ( IM-11559 ) - 8 days ago
US Platforms 1, 2 and 3: VM and PC Agent Backlog (IM-11558) - 8 days ago

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