Outage in ReCharge Payments

Customers unable to login to subscription portal

Resolved Minor
January 19, 2024 - Started 3 months ago - Lasted about 5 hours
Official incident page

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Outage Details

We have received reports that some customers are unable to access the subscription portal from Shopify. Our team has identified the issue and are working to resolve.
Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 01/19/2024 08:02PM

This incident has been resolved.

IDENTIFIED 3 months ago - at 01/19/2024 04:35PM

We’ve confirmed there was a change to the proxy portal feature for Customer Portal. Shopify is reviewing the issue.

IDENTIFIED 3 months ago - at 01/19/2024 03:58PM

Our team is continuing to investigate this issue.

IDENTIFIED 3 months ago - at 01/19/2024 03:30PM

We have received reports that some customers are unable to access the subscription portal from Shopify. Our team has identified the issue and are working to resolve.

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