Major · 3 days ago · lasted 35 minutes
We are aware of an issue impacting API and merchant admin. Engineering is investigating, we will provide further updates as we have them.
Minor · 6 days ago · lasted about 6 hours
We're aware of an issue causing slower responses when attempting to pull products in search functions. Our team is investigating.
Major · 19 days ago · lasted about 8 hours
We are investigating an issue with Shopify products within Recharge. This is impacting some Shopify checkouts and product management within Recharge.
Minor · 25 days ago · lasted 15 minutes
We're investigating reports of customers seeing the error 'cannot find variant' when attempting to add subscriptions to their cart.
Minor · about 1 month ago · lasted about 2 hours
We have identified an issue where incorrect data was generated for selling plan groups on a small number of stores that updated their selling plans data between August 15, 11am PST August 18, 10am PST. We are working to update incorrect data for affected stores
Major · about 2 months ago · lasted 1 day
We are currently investigating an issue where some Shopify checkout orders for subscriptions are not getting passed to Recharge, resulting in accounts and subscriptions not being created in the Recharge dashboard.
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