Outage in ReCharge Payments
Merchant Admin Access Degraded
Resolved MajorIncident Report
Summary AI Generated
ReCharge Payments experienced a major incident where merchants could not access the merchant portal, with users reporting 504 errors and pages failing to load. The access issues prevented merchants from using the admin interface for 50 minutes. The problem was resolved after engineers implemented a fix and monitored the results.
We are currently investigating an issue with accessing the merchant portal.
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Latest Updates ( sorted recent to last )
RESOLVED
about 10 hours ago - at 04/23/2026 05:00PM
This incident has been resolved.
MONITORING
about 10 hours ago - at 04/23/2026 04:37PM
A fix has been implemented and we are monitoring the results.
INVESTIGATING
about 11 hours ago - at 04/23/2026 04:14PM
We are currently investigating an issue with accessing the merchant portal.
Latest ReCharge Payments outages
Analytics daily refresh failed impacting data exports. - 17 days ago
Renew Rate Dashboard Error - 2 months ago
Degraded Admin Accessibility - 4 months ago
API degradation across several services - 4 months ago
Issue with charge processing - 6 months ago
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