Outage in Reputation

Survey Product Outage

Resolved Minor
June 26, 2019 - Started almost 5 years ago
Official incident page

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Outage Details

Reputation.com identified and resolved an issue that prevented some users from taking surveys using our Survey product. This issue impacted users for our customers running in the North America data center.

All systems are now operational and functioning as expected as of Wednesday, June 26th 2019, 3pm Pacific Time. The issue was due to a very large spike of traffic caused by an internal service to a core component. We are working on implementing the necessary updates to prevent similar incidents in the future.

We apologize for this inconvenience and thank you for your patience. Should you continue to experience issues with your Reputation.com account, please contact the support team at support@reputation.com.

Thank you for your continued trust and support.
Latest Updates ( sorted recent to last )
RESOLVED almost 5 years ago - at 07/09/2019 11:37PM

Reputation.com identified and resolved an issue that prevented some users from taking surveys using our Survey product. This issue impacted users for our customers running in the North America data center.

All systems are now operational and functioning as expected as of Wednesday, June 26th 2019, 3pm Pacific Time. The issue was due to a very large spike of traffic caused by an internal service to a core component. We are working on implementing the necessary updates to prevent similar incidents in the future.

We apologize for this inconvenience and thank you for your patience. Should you continue to experience issues with your Reputation.com account, please contact the support team at support@reputation.com.

Thank you for your continued trust and support.

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