Outage in Reputation

Site unavailable

Resolved Minor
January 13, 2020 - Started over 4 years ago
Official incident page

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Outage Details

On Monday, January 13, 2020, 9:25 AM Pacific Time, Reputation.com determined an issue preventing some users from using the site. This issue impacts users located in North America. We are currently investigating the issue. We apologize for this inconvenience and thank you for your patience as our engineering and operations teams work to address the issue as quickly as possible. We will update this page with the latest information as it becomes available.
Latest Updates ( sorted recent to last )
RESOLVED over 4 years ago - at 01/13/2020 10:03PM

All functionality has been restored

MONITORING over 4 years ago - at 01/13/2020 10:00PM

Database recovery in progress.

IDENTIFIED over 4 years ago - at 01/13/2020 09:30PM

Database recovery in progress.

IDENTIFIED over 4 years ago - at 01/13/2020 09:05PM

Database recovery in progress.

IDENTIFIED over 4 years ago - at 01/13/2020 09:04PM

We are continuing to work on a fix for this issue.

IDENTIFIED over 4 years ago - at 01/13/2020 08:34PM

Database recover still in progress.

IDENTIFIED over 4 years ago - at 01/13/2020 08:09PM

Database recovery still in progress.

IDENTIFIED over 4 years ago - at 01/13/2020 07:33PM

Database recovery is still in progress. We have achieved partial recovery and some functionality may be available for most customers. Customers may experience slower than usual response time. We anticipate full recovery within two hours.

INVESTIGATING over 4 years ago - at 01/13/2020 06:23PM

Our engineering team continues to work to resolve the issues and bring the site up.

INVESTIGATING over 4 years ago - at 01/13/2020 05:29PM

Site interruption is related to our MongoDB instance. Currently on call with MongoDB priority support.

INVESTIGATING over 4 years ago - at 01/13/2020 05:27PM

On Monday, January 13, 2020, 9:25 AM Pacific Time, Reputation.com determined an issue preventing some users from using the site. This issue impacts users located in North America. We are currently investigating the issue.

We apologize for this inconvenience and thank you for your patience as our engineering and operations teams work to address the issue as quickly as possible. We will update this page with the latest information as it becomes available.

Latest Reputation outages

Problems experienced after database restore - over 4 years ago
Surveys and Reviews interruption of service - over 4 years ago
Platform intermittently unavailable - over 4 years ago
Production Outage - over 4 years ago
Survey Product Outage - almost 5 years ago

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