Outage in Reputation

Problems experienced after database restore

Resolved Minor
January 13, 2020 - Started over 4 years ago
Official incident page

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Outage Details

On Sunday, January 12, 2020, 4:15 PM Pacific Time, Reputation.com determined an issue where certain users might experience degraded performance . This issue impacts users located in North America. We are currently investigating the issue. We apologize for this inconvenience and thank you for your patience as our engineering and operations teams work to address the issue as quickly as possible. We will update this page with the latest information as it becomes available.
Latest Updates ( sorted recent to last )
RESOLVED over 4 years ago - at 01/13/2020 01:12PM

Full functionality has been restored.

INVESTIGATING over 4 years ago - at 01/13/2020 01:55AM

MongoDB database recovery in progress. Recovery expected to complete around 12:00 AM PST

INVESTIGATING over 4 years ago - at 01/13/2020 12:19AM

On Sunday, January 12, 2020, 4:15 PM Pacific Time, Reputation.com determined an issue where certain users might experience degraded performance . This issue impacts users located in North America. We are currently investigating the issue.

We apologize for this inconvenience and thank you for your patience as our engineering and operations teams work to address the issue as quickly as possible. We will update this page with the latest information as it becomes available.

Latest Reputation outages

Site unavailable - over 4 years ago
Surveys and Reviews interruption of service - over 4 years ago
Platform intermittently unavailable - over 4 years ago
Production Outage - over 4 years ago
Survey Product Outage - almost 5 years ago

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