Outage in Rev

Delay with Rev Live Captions joining Zoom Meetings

Resolved Minor
November 25, 2020 - Started almost 5 years ago - Lasted over 1 year
Official incident page

Incident Report

We have identified a Zoom issue causing long delays with Zoom notifying Rev when a Zoom Meeting starts. This causes Rev Live Captions to be significantly delayed when joining Zoom Meetings for many users.

Please use the manual kickstart process to start live captions. Details here: https://support.rev.com/hc/en-us/articles/360047290472.

This issue is related to delayed notifications from Zoom after a Host joins a Meeting.

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Latest Updates ( sorted recent to last )
RESOLVED almost 5 years ago - at 11/26/2020 08:41PM

This incident has been resolved.

MONITORING almost 5 years ago - at 11/25/2020 08:13PM

We have identified a Zoom issue causing long delays with Zoom notifying Rev when a Zoom Meeting starts. This causes Rev Live Captions to be significantly delayed when joining Zoom Meetings for many users.

Please use the manual kickstart process to start live captions. Details here: https://support.rev.com/hc/en-us/articles/360047290472.

This issue is related to delayed notifications from Zoom after a Host joins a Meeting.

Latest Rev outages

Insights API Outage - over 2 years ago
Delay with Rev Live Captions joining Zoom Meetings - over 4 years ago
Delay with Rev Live Captions joining Zoom Meetings - almost 5 years ago
Issue affecting live captions joining Zoom Webinars - almost 5 years ago
Issue with Rev Live Captions joining Zoom Meetings - almost 5 years ago

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