FlexNet Operations Cloud Data Center Outage: ALM UAT & ALM/LLM Device Activation Service UAT

An email with a detailed update and next steps has been sent to impacted customers. If you did not receive the email or have further questions, please contact us at customer-ops@flexera.com or through the normal support process.

We have uncovered additional issues while restoring the LFS DB and will continue to work on restoring the UAT environment. We are working on sharing a detailed plan with you on Monday morning, May 9, by 9AM CT.

Should you need urgent access to a testing environment, please email customer-ops@flexera.com and we will provide you with an alternate environment.

We are continuing to monitor the progress of the restore.

The fix is to restore the LFS database and currently it is being implemented, and it may take another 24-48 hours to complete.
Additional areas of impact were found and the list has been expanded to include these areas as well.

- Any requests to ALM/LLM Cloud Device Activation Service, will fail.
- While requests to existing CLS will be successful, no new CLS will be created or provisioned.
- Any updates to existing entitlements or any new entitlements to existing CLS will not be updated or reflected on the CLS.
- While usage requests to CLS will be successful, usage reports will not be accessible and will not be updated for the duration of this issue.
- Users cannot login to ALM Producer Portal and End User portal.
- Web Service requests against the Manage Device Service endpoint will fail.
- Other FNO operations should not have any impact.

This page will be updated as soon as more information is available.

The fix is to restore the LFS database and currently it is being implemented, and it may take another 24-48 hours to complete.
- Any requests to ALM/LLM Cloud Device Activation Service, will fail.
- While requests to existing CLS will be successful, no new CLS will be created or provisioned.
- Any updates to existing entitlements or any new entitlements to existing CLS will not be updated or reflected on the CLS.
- While usage requests to CLS will be successful, usage will not get sent to UAS.
- Users cannot login to ALM Producer Portal and End User portal
- Web Service requests against the Manage Device Service endpoint will fail
- Other FNO operations should not have any impact

This page will be updated as soon as more information is available.

We have identified the root cause and fix is being implemented.

We are currently experiencing a service outage with our FlexNet Operations ALM UAT and ALM/LLM Cloud Device Activation Service UAT. Our team is investigating the issue and working to resolve it.
This page will be updated as soon as more information is available.