Outage in RevenueCat

Missing country and platform data in charts and subscriber lists.

Resolved Minor
March 07, 2022 - Started about 2 years ago - Lasted 22 days
Official incident page

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Outage Details

Subscriber platform and country data are currently missing for subscribers in charts, subscriber lists, and ETLs starting on March 3rd. A fix is rolling out to restore this data going forward. For data during the impacted dates, we will work on restoring it as soon as possible. These feature are still working, however there will be no platform or country data for subscribers created during the impacted dates. Subscribers that have updated these values during the impacted dates are also impacted.
Latest Updates ( sorted recent to last )
MONITORING about 2 years ago - at 03/09/2022 07:21AM

A backfill is running to correct the data for impacted subscribers, we will leave this incident open until that completes.

MONITORING about 2 years ago - at 03/09/2022 07:20AM

A fix has rolled out to correct the issue for subscribers going forward. We will continue working to backfill data on subscribers impacted during the incident.

IDENTIFIED about 2 years ago - at 03/07/2022 04:12PM

The issue has been identified and a fix is being implemented.

INVESTIGATING about 2 years ago - at 03/07/2022 04:11PM

Subscriber platform and country data are currently missing for subscribers in charts, subscriber lists, and ETLs starting on March 3rd. A fix is rolling out to restore this data going forward.

For data during the impacted dates, we will work on restoring it as soon as possible.

These feature are still working, however there will be no platform or country data for subscribers created during the impacted dates. Subscribers that have updated these values during the impacted dates are also impacted.

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