OmniChannel Inventory Performance Degradation

The team continues to rebuild customer logs and this is progressing as expected. The restore has been completed for approximately half of affected customers. The remaining restores are expected to complete within the next hour. We’ll provide the next update when all restores have completed.

The Technology team is in the process of implementing the rate limit change. In parallel, they have initiated rebuild of customer logs, and have completed this for some customers. We’ll provide an update in 60 minutes or sooner if additional information becomes available.

The Salesforce Technology team is exploring the possibility of reducing a rate limit setting as a workaround to bring customers out of impact. We’ll provide an update in 30 minutes or sooner if additional information becomes available.

At 08:21 UTC, on June 07, 2023, the Salesforce Technology team became aware of a performance degradation affecting customers in the EU region. Customers may see incorrect stock information or stock counts for products. The Technology team is investigating the issue and exploring multiple paths to resolution. We’ll provide an update in 30 minutes or sooner if additional information becomes available.