Outage in Salesforce

Feature Disruption

Resolved Minor
February 06, 2024 - Started 3 months ago - Lasted about 2 hours

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Outage Details

There’s a Salesforce service feature disruption. During a feature disruption, end users sometimes can’t access certain aspects of the service. We’re investigating the issue and an update will be provided in 30 minutes or sooner if we have more information.
Components affected
Salesforce POD197 Salesforce POD198 Salesforce POD227 Salesforce POD175 Salesforce POD118 Salesforce POD188 Salesforce POD245 Salesforce POD140 Salesforce POD244 Salesforce POD221 Salesforce POD189 Salesforce POD135 Salesforce POD138 Salesforce POD141 Salesforce POD144 Salesforce POD239 Salesforce POD242 Salesforce POD243 Salesforce POD246 Salesforce POD247 Salesforce POD250 Salesforce POD251 Salesforce POD254 Salesforce POD255 Salesforce POD256 Salesforce POD238 Salesforce POD205 Salesforce POD164 Salesforce POD112 Salesforce POD229 Salesforce POD178 Salesforce POD203 Salesforce POD210 Salesforce POD117 Salesforce POD119 Salesforce POD106 Salesforce POD193 Salesforce POD218 Salesforce POD219 Salesforce POD170 Salesforce POD171 Salesforce POD240 Salesforce POD241 Salesforce POD248 Salesforce POD249 Salesforce POD252 Salesforce POD253 Salesforce POD257 Salesforce POD258 Salesforce POD259 Salesforce POD260 Salesforce POD261 Salesforce POD264 Salesforce POD265 Salesforce POD266 Salesforce POD267 Salesforce POD268 Salesforce POD269 Salesforce POD270 Salesforce POD271 Salesforce POD284 Salesforce POD157 Salesforce POD174 Salesforce POD195 Salesforce POD200 Salesforce POD165 Salesforce POD107 Salesforce POD215 Salesforce POD192 Salesforce POD228 Salesforce POD126 Salesforce POD167 Salesforce POD168 Salesforce POD185 Salesforce POD226 Salesforce POD151 Salesforce POD161 Salesforce POD150 Salesforce POD159 Salesforce POD201 Salesforce POD214 Salesforce POD132 Salesforce POD217 Salesforce POD152 Salesforce POD153 Salesforce POD146 Salesforce POD147 Salesforce POD190 Salesforce POD191 Salesforce POD204 Salesforce POD95 Salesforce POD109 Salesforce POD114 Salesforce POD196 Salesforce POD108 Salesforce POD127 Salesforce POD134 Salesforce POD139 Salesforce POD142 Salesforce POD125 Salesforce POD143 Salesforce POD130 Salesforce POD211 Salesforce POD163 Salesforce POD207 Salesforce POD123 Salesforce POD186 Salesforce POD149 Salesforce POD154 Salesforce POD155 Salesforce POD158 Salesforce POD176 Salesforce POD216 Salesforce POD285 Salesforce POD116 Salesforce POD121 Salesforce POD206 Salesforce POD156 Salesforce POD133 Salesforce POD145 Salesforce POD169 Salesforce POD148 Salesforce POD173 Salesforce POD177 Salesforce POD179 Salesforce POD212 Salesforce POD213 Salesforce POD234 Salesforce POD235 Salesforce POD124 Salesforce POD202 Salesforce POD160 Salesforce POD113 Salesforce POD115 Salesforce POD120 Salesforce POD131 Salesforce POD136 Salesforce POD137 Salesforce POD172 Salesforce POD194 Salesforce POD220 Salesforce POD94 Salesforce POD162 Salesforce POD166 Salesforce POD184 Salesforce POD122 Salesforce POD187 Salesforce POD199 Salesforce POD208 Salesforce POD209
Latest Updates ( sorted recent to last )
UPDATE 3 months ago - at 02/06/2024 03:10AM

The Technology team is currently testing the new certificate before rolling it out to the impacted PODs. We are expecting the testing and validation efforts to take some time.
We will provide an update in 60 minutes or sooner if additional information becomes available.

UPDATE 3 months ago - at 02/06/2024 02:47AM

The team is working on updating the expired certificate via an Emergency Break-fix (EBF) to restore the services.
We’ll provide an update in 30 minutes or sooner if additional information becomes available.

UPDATE 3 months ago - at 02/06/2024 02:37AM

At 00:00 UTC, on February 6, 2024, the Salesforce Technology team became aware of a feature disruption affecting multiple customers across the Commerce Cloud production environment. During this time, customers are unable to access the Control Centre preventing them from performing a stop, start, and restart of their instances.
Storefronts and Business Manager are not impacted as a result of this incident.
Upon investigation, the team determined an expired certificate as the likely trigger of the issue. The team is investigating the issue and working on paths to resolution.

We’ll provide an update in 30 minutes or sooner if additional information becomes available.

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