Service Disruption

The Salesforce Technology team confirms that the database restoration has been completed and the issue has been mitigated. The team is now working to re-enable database workflows that have been impacted by this issue. Following this, the team will undertake a period of monitoring before declaring the issue resolved.

We’ll provide the next update once we can clarify whether services have been fully restored, or when additional information becomes available.

The database recovery process has been completed, and preparations are being made to bring the database back online.

We’ll provide an update as additional information becomes available.

The database recovery process is underway and is anticipated to take several hours.

We’ll provide an update upon the completion of the database restoration or sooner if additional information becomes available.

The Salesforce Technology team has begun restoring the database to its last known healthy state. This is expected to bring customers out of impact and will take several hours to complete.

We’ll provide an update in 2 hours or sooner if additional information becomes available.

The Salesforce Technology team has ruled out a failover as a possible mitigation step because the secondary database is also experiencing failures. They are looking to restore a backup of the database as the path forward.

We’ll provide an update in 30 minutes or sooner if additional information becomes available.

Upon further investigation, the Salesforce Technology team has determined that the start time of impact is different than initially understood. We have now revised the start time of the Trust post to more accurately reflect the time customers may have begun to experience impact. We apologize for any confusion caused by this.

The Salesforce Technology team has confirmed that no recent changes have been made to the DEU16S instance. The configuration change is on hold for the moment. Additional teams are being engaged to assess whether they can restore a backup of the databases that would bring customers out of impact.

We’ll provide an update in 30 minutes or sooner if additional information becomes available.

The Salesforce Technology team is validating whether the configuration change is the best path forward. If it is confirmed that it will reduce the impact, it will be pushed out. Further investigation into other possible mitigation steps is continuing.

We’ll provide an update in 30 minutes or sooner if additional information becomes available.

The Salesforce Technology team is continuing its investigation and is working to fix the issue. The team is developing a configuration change to reduce the database failures that are believed to be causing the impact.

We’ll provide an update in 30 minutes or sooner if additional information becomes available.

At 10:46 UTC on April 22, 2024, the Salesforce Technology team became aware of a service disruption impacting customers on the DEU16S instance. During a service disruption, customers may be unable to log in to their sandbox environment. Additional teams have been engaged. The initial investigation has shown that the databases are continuously failing. This is inhibiting customers' ability to log in as database connections are unavailable while it is in a failed state

We’ll provide an update in 30 minutes or sooner if additional information becomes available.