Outage in SalesLoft

Conversation Intelligence - Microsoft Teams Bots - Service Disruption

Resolved Major
March 23, 2023 - Started about 2 years ago - Lasted 14 days
Official incident page

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Outage Details

We are currently investigating an issue where MS Teams Bots are failing to record calls and store them in Salesloft. Engineering is investigating this issue as a top priority. For now our suggestion is to record all calls in teams so that they can be manually uploaded into Salesloft in the future. Continue to monitor status.salesloft.com for updates.
Components affected
SalesLoft Conversation Intelligence
Latest Updates ( sorted recent to last )
RESOLVED about 2 years ago - at 04/06/2023 06:01PM

This incident has been resolved.

MONITORING about 2 years ago - at 03/24/2023 12:31PM

Engineering has implemented a fix and the MS Teams bot is operational again. We will be monitoring the stability of the platform for the next several hours. Continue to monitor status.salesloft.com for updates.

INVESTIGATING about 2 years ago - at 03/23/2023 08:03PM

We are currently investigating an issue where MS Teams Bots are failing to record calls and store them in Salesloft. Engineering is investigating this issue as a top priority. For now our suggestion is to record all calls in teams so that they can be manually uploaded into Salesloft in the future. Continue to monitor status.salesloft.com for updates.

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