Outage in Samanage

Service Desk Application Slowness

Resolved Major

March 22, 2024 - Started about 1 month ago - Lasted about 3 hours
Official incident page

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Outage Details

We are seeing 504 Error and slowness within the service desk application, our team is investigating the issue.

Components affected

Samanage Application (North America) Samanage API Samanage Inventory Samanage Email services

Latest Updates ( sorted recent to last )

RESOLVED about 1 month ago - at 03/22/2024 03:31PM

After monitoring the system for a few hours, we see that all functions operate at normal speeds and will mark this incident as resolved. Please reach out to support at technicalsupport@solarwinds.com if you come across any issues.

MONITORING about 1 month ago - at 03/22/2024 02:01PM

We are seeing the platform perform at normal operation and the team is monitoring the system.

MONITORING about 1 month ago - at 03/22/2024 01:58PM

Service Desk platform is now performing at normal operation, our team is currently monitoring the system.

INVESTIGATING about 1 month ago - at 03/22/2024 01:30PM

Our team is still investigating the issue. During this time we are seeing the platform return 500 and 504 errors and at times slow load times on pages.

INVESTIGATING about 1 month ago - at 03/22/2024 01:02PM

All emails sent to the Service Desk application are being queued and will be processed when we are back online.

INVESTIGATING about 1 month ago - at 03/22/2024 12:37PM