Outage in Semble

Some users experiencing issues with saving consultation notes

Resolved Minor
April 03, 2024 - Started 29 days ago - Lasted about 2 hours
Official incident page

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Outage Details

Some users (with a certain role configuration, see below) may be experiencing the following issue: an error message will persist when trying to write a new consultation note and will therefore be unable to save their changes. For those with the following role configured: create consultation notes but NOT edit consultation notes. We are working on a fix, in the meantime as a potential workaround a user could enable editing of consultations for affected roles by going to Settings > Roles > { custom role } > Consultations and enabling the 'Edit, delete consultation notes' option.
Components affected
Semble
Latest Updates ( sorted recent to last )
RESOLVED 29 days ago - at 04/03/2024 12:25PM

The incident has been resolved, thanks again for your patience.

MONITORING 29 days ago - at 04/03/2024 12:07PM

A fix has been implemented and we are currently monitoring it.

IDENTIFIED 29 days ago - at 04/03/2024 11:30AM

Thank you for your patience, we are continuing to work on a fix.

IDENTIFIED 29 days ago - at 04/03/2024 11:00AM

Some users (with a certain role configuration, see below) may be experiencing the following issue: an error message will persist when trying to write a new consultation note and will therefore be unable to save their changes.

For those with the following role configured: create consultation notes but NOT edit consultation notes.

We are working on a fix, in the meantime as a potential workaround a user could enable editing of consultations for affected roles by going to Settings > Roles > { custom role } > Consultations and enabling the 'Edit, delete consultation notes' option.

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