Outage in SendGrid

Removal of IP Addresses from Azure reseller customers with multiple dedicated IP Addresses

Resolved Minor
September 13, 2022 - Started over 1 year ago - Lasted about 2 hours
Official incident page

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Outage Details

Starting around 10:47am PT on 09/13/2022, our engineers began investigating an issue with certain Azure Reseller Customers with multiple dedicated IP addresses seeing one of them removed from their account without user intervention. Customers impacted may have experienced mail send disruption sent through the secondary IPs on their account. We will provide another update in 1 hour or as soon as more information becomes available.
Latest Updates ( sorted recent to last )
MONITORING over 1 year ago - at 09/13/2022 11:35PM

We are continuing to monitor the fix put in place for any additional impact. We will provide another update in 1 hour or as any additional information becomes available.

MONITORING over 1 year ago - at 09/13/2022 11:01PM

Our engineers have implemented a fix and are monitoring system performance. Impacted Azure Reseller Customers should begin seeing their secondary dedicatede IPs added back to their accounts and enabled for sending. We will provide another update in 30 minutes or as soon as more information becomes available.

IDENTIFIED over 1 year ago - at 09/13/2022 10:39PM

Our engineers have identified the issue and are working towards a fix in regards to the removal of secondary dedicated IPs on Azure Reseller accounts. Affected users may still experience degraded mail send capabilities. We will provide another update in 1 hour or as soon as more information becomes available.

INVESTIGATING over 1 year ago - at 09/13/2022 10:02PM

Starting around 10:47am PT on 09/13/2022, our engineers began investigating an issue with certain Azure Reseller Customers with multiple dedicated IP addresses seeing one of them removed from their account without user intervention. Customers impacted may have experienced mail send disruption sent through the secondary IPs on their account. We will provide another update in 1 hour or as soon as more information becomes available.

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