Outage in Servers Australia

Edge switch failure in SYD2 facility

Resolved Minor
March 16, 2024 - Started about 2 months ago - Lasted 1 day
Official incident page

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Outage Details

Engineers have identified an edge switch experiencing problems in the SYD2 facility. This switch is primarily used for backups and as such, should not interrupt IP connectivity to services in the rack. An engineer has been dispatched to the site and will investigate further. If you are experiencing any issues, feel free to raise a case to our Support team via the MySAU portal. A status update will be provided once we have further information.
Components affected
Servers Australia Dedicated Servers Servers Australia Network Servers Australia Syncom SYD2
Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 03/17/2024 11:02PM

After monitoring the situation over the weekend, engineers have confirmed the issue has been resolved.

MONITORING about 2 months ago - at 03/16/2024 03:09PM

Engineers have identified an issue and imlemented a fix, and are now monitoring the situation for further changes.

INVESTIGATING about 2 months ago - at 03/16/2024 02:19PM

Engineers have identified an edge switch experiencing problems in the SYD2 facility. This switch is primarily used for backups and as such, should not interrupt IP connectivity to services in the rack.

An engineer has been dispatched to the site and will investigate further. If you are experiencing any issues, feel free to raise a case to our Support team via the MySAU portal. A status update will be provided once we have further information.

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