Outage in Servers Australia

Storage Issues

Resolved Minor
March 28, 2024 - Started about 1 month ago - Lasted about 24 hours
Official incident page

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Outage Details

We have identified issues with the following storage products: S3 CephFS RBD NFS The issues are preventing some clients being able to connect. We are currently working with the storage vendor directly to resolve the problems. Nimble storage products are NOT affected.
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 03/29/2024 04:31AM

The platform's performance is back to normal.
If you're still noticing any problems, please reach out in a support case.

MONITORING about 1 month ago - at 03/28/2024 03:03PM

The storage vendor has applied fixes to the platform which have resolved connection issues. We're still seeing a degraded performance while the cluster rebuilds and rebalances, however. We will continue to monitor closely and will update the status with any changes.

IDENTIFIED about 1 month ago - at 03/28/2024 10:16AM

The storage vendor is applying a fix to the platform currently.

IDENTIFIED about 1 month ago - at 03/28/2024 09:23AM

Further issues have been identified that are causing some clients to be unable to connect.

We are still working on the issue with the storage vendor's engineers and will update once we have further information.

IDENTIFIED about 1 month ago - at 03/28/2024 06:22AM

Storage connection issues are resolved but we're still noticing degraded performance on some volumes, and are continuing to work on the issue.

If you're still having problems mounting your storage, please restart the Ceph/RBD services.

Windows servers with certain versions of the Ceph binaries may need to be rebooted if you're unable to reconnect by restarting the Ceph service.

INVESTIGATING about 1 month ago - at 03/28/2024 04:59AM

We have identified issues with the following storage products:

S3
CephFS
RBD
NFS

The issues are preventing some clients being able to connect.

We are currently working with the storage vendor directly to resolve the problems.

Nimble storage products are NOT affected.

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