Resolved Network Packet Loss - SYD2
Engineers have identified packet loss in the SYD2 datacentre and are investigating further.
Resolved Reported reduced performance to some cloud services
Engineers are reviewing received reports from some clients that connectivity with our Cloud Server platform is slower than expected, or are experiencing timeouts. An investigation is currently underway and further updates will be provided as this is identified.
Resolved Inbound calls service interruption
Engineers are aware of and are monitoring a reported service disruption with an upstream provider that facilitates phone services for Servers Australia. Due to this upstream disruption, you may be unable to contact our team on our main contact numbers. Support assistance is still available through the MySAU portal should you need assistance at this time. We'll provide further updates as we receive more information from the provider.
Resolved Intermittent Service Interruption to Services in PE2
Engineers have received monitoring alerts and are investigating reported intermittent service disruption to some services in our Perth-based datacentre (PE2). The network engineering team has commenced a full investigation to identify the cause, and further updates will be provided as soon as possible.
Resolved Support Cases Unavailable
Servers Australia is aware of an upstream provider issue affecting customers access to support cases through the MySAU portal. All customers may be unable to view or reply to any cases with the MySAU Portal. This will also impact access to past or historical cases. If you require urgent & immediate support, please call our support team on 1300 788 862 and we'll assist you while we await further information from the provider.
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