Outage in Seven Senders

Issue with MySQL connection to Analytics DB through proxy

Resolved Minor
December 22, 2022 - Started over 1 year ago
Official incident page

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Outage Details

Due to the slow performance of the database proxy, we experienced a lag in processing tracking events from carriers. In order to fix this, the DB proxy has been upgraded to a bigger size. We expect the data to catch up by end of the business day on 22 December 2022. The API performance was partially affected but has been restored and resolved now. Please contact us in case of any questions or problems via the chat in the portal.
Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 12/22/2022 01:29PM

Due to the slow performance of the database proxy, we experienced a lag in processing tracking events from carriers. In order to fix this, the DB proxy has been upgraded to a bigger size.

We expect the data to catch up by end of the business day on 22 December 2022.

The API performance was partially affected but has been restored and resolved now.

Please contact us in case of any questions or problems via the chat in the portal.

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