Outage in SevenRooms

Payments are not appearing on Reservations, Order Slideouts and Search Payments pages.

Resolved Minor
February 27, 2021 - Started about 3 years ago - Lasted about 1 year
Official incident page

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Outage Details

This issue started last night at 11:30pm EST and has affected any payments since. Our team has identified the cause and is currently awaiting the proper fix. Please be advised that once this issue is fixed, these payments will properly appear on the Reservation and Order Slideouts and within the Search Payments portion of SevenRooms. For the time being however, you will not be able to view or refund these payments. We will provide an update at 5pm EST or as updates come through.
Latest Updates ( sorted recent to last )
RESOLVED about 3 years ago - at 02/27/2021 10:00PM

This incident has been resolved. All Payments Operational.

MONITORING about 3 years ago - at 02/27/2021 08:24PM

All Payments Operational. Our team will still be monitoring the situation but at the moment no issues reported. Thank you for your patience in this matter.

MONITORING about 3 years ago - at 02/27/2021 05:22PM

This issue has been addressed and new payments should now be appearing.
Existing payments should complete surfacing over time (likely within the next 3 hours).
It may help to refresh or clear the browser's cache.

MONITORING about 3 years ago - at 02/27/2021 02:03PM

This issue started last night at 11:30pm EST and has affected any payments since. Our team has identified the cause and is currently awaiting the proper fix. Please be advised that once this issue is fixed, these payments will properly appear on the Reservation and Order Slideouts and within the Search Payments portion of SevenRooms. For the time being however, you will not be able to view or refund these payments. We will provide an update at 5pm EST or as updates come through.

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