Outage in Sharpen

Outbound call issues for IZ0

Resolved Major
March 25, 2022 - Started over 3 years ago - Lasted 4 days
Official incident page

Incident Report

We are currently experiencing issues with dialing outbound for our IZ0 isolation zone. Agents attempting to dial out will be met with a white loading screen and no ability to clear the interaction from their Q. Agents can clear this status by logging out of the application and back into Sharpen Q. The stuck interaction will be holding in the queue for them to manually answer and clear on its own. Investigation continues into the cause of this issue.
Components affected
Sharpen Outbound Voice

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Latest Updates ( sorted recent to last )
MONITORING over 3 years ago - at 03/25/2022 11:56AM

The issue has been located and corrected. We continue to monitor for any outlying events occurring post-recovery. Please reach out to the SharpenCare team if you experiencing further impact to outbound dialing from Sharpen Q.

INVESTIGATING over 3 years ago - at 03/25/2022 11:13AM

We are currently experiencing issues with dialing outbound for our IZ0 isolation zone. Agents attempting to dial out will be met with a white loading screen and no ability to clear the interaction from their Q. Agents can clear this status by logging out of the application and back into Sharpen Q. The stuck interaction will be holding in the queue for them to manually answer and clear on its own.

Investigation continues into the cause of this issue.

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