Outage in Sharpen
Investigating Issue with Inbound Calling in IZ1
Resolved MajorIncident Report
We're currently investigating an issue affecting inbound calling in the IZ1 environment. Some customers may experience failed or dropped inbound calls during this time.
Our team is actively working to identify the root cause. We'll post an update as soon as we have more information.
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Latest Updates ( sorted recent to last )
RESOLVED
6 days ago - at 07/22/2026 11:10PM
Inbound calls routed to Classic Logic on IZ1 saw dead silence starting around 5:42 PM ET. Our team traced this to a database performance issue affecting voice processing and had it fixed by 6:56 PM ET. Calls are back to normal now.
MONITORING
6 days ago - at 07/22/2026 11:01PM
We've identified the issue affecting inbound calls to Classic Logic on IZ1 and applied a fix. Calls should be working again, and we're continuing to monitor to confirm full stability.
INVESTIGATING
6 days ago - at 07/22/2026 10:30PM
We're currently investigating an issue affecting inbound calling in the IZ1 environment. Some customers may experience failed or dropped inbound calls during this time.
Our team is actively working to identify the root cause. We'll post an update as soon as we have more information.
Latest Sharpen outages
IZ1 SharpenQ Incident - 18 days ago
IZ0 - Sharpen Q Outbound Calling Incident - about 2 months ago
IZ1 Application and Routing Issues - 3 months ago
IZ1 - Classic Logic Routing Issues - 5 months ago
Call Quality and Latency Degradation - 5 months ago
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