Sharpen Inbound Voice is operational
Updated a few minutes ago
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IsDown pulls data from Sharpen's status page every few minutes. Refresh the page every few minutes to see if there are any updates.
This chart displays the number of user-reported issues over the past 24 hours, grouped into 20-minute intervals. It's normal to see occasional reports, which may be due to individual user issues rather than a broader problem. We only consider an issue widespread if there are multiple reports within a short timeframe.
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IsDown has tracked 15 incidents for Sharpen Inbound Voice since started monitoring Sharpen status in January 2022.
3 days ago · lasted about 4 hours
We are currently investigating an issue where Call Flows using SharpenDB2 for data dips are failing, resulting in inbound interaction failures or routing misbehavior. We have identified the issue and are working with our vendor to resolve. More details
about 1 month ago · lasted about 1 hour
At approximately 12:45PM Eastern, our infrastructure team received an alert tied to Database availability. Services have automatically failed over to our backup infrastructure, and we're actively investigating the underlying cause - while performi... More details
8 months ago · lasted 23 minutes
Some users of the Sharpen platform are experiencing disruption to their IVR inbound call flows where menu options chosen are not routing interactions to queue. We have isolated the issue and have all necessary resources engaged to resolve this inc... More details
We've tracked and collected 15 incidents for Sharpen Inbound Voice since started monitoring Sharpen status
Number of Incidents
1 issues
Last incident
3 days ago
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IsDown offers an easy way to monitor Sharpen with maximum flexibility
IsDown monitors Inbound Voice for major outages. A major outage is when Inbound Voice experiences a critical issue that severely affects one or more services/regions. When Sharpen marks an incident as a major outage, IsDown updates its internal status, the customer status page and dashboard. Depending on the customer settings, IsDown will also send notifications.
IsDown monitors Sharpen status page for minor outages. A minor outage is when Inbound Voice experiences a small issue affecting a small percentage of its customer's applications. An example is the performance degradation of an application. When a minor outage occurs, IsDown updates its internal status and shares that information on the customer status page. Depending on the customer settings, IsDown will also send notifications.
IsDown collects all information from the outages published in Sharpen status page to provide the most accurate information. If available, we gather the title, description, time of the outage, status, and outage updates. Another important piece of information is the affected services/regions which we use to filter the notifications that impact your business.
Sharpen publishes scheduled maintenance events on their status page. IsDown collects all the information for each event and creates a feed that people can follow to ensure they are not surprised by unexpected downtime or problems. We also send the feed in our weekly report, alerting the next maintenances that will take place.
IsDown monitors Sharpen and all their 42 components that can be affected by an outage. IsDown allows you to filter the notifications and status page alerts based on the components you care about. For example, you can choose which components or regions affect your business and filter out all other outages. This way you avoid alert fatigue in your team.
Sharpen and other vendors don’t always report outages on time. Our crowdsourced status platform helps you stay ahead of outages. Users report issues and outages, sharing details on what problems they are facing. We use that info to provide early signs of outages. This way, even without an official update, you can stay ahead of possible problems.
Sharpen Inbound Voice isn't down. You can check Sharpen Inbound Voice status and incident details on the top of the page. IsDown continuously monitors Sharpen Inbound Voice official status page every few minutes. In the last 24 hours, there were 0 outages reported.
Sharpen Inbound Voice is currently operational. You can check Sharpen Inbound Voice status and incident details on the top of the page. The status is updated in almost real-time, and you can see the latest outages and issues affecting customers.
No, there is no ongoing official outage. Check on the top of the page if there are any reported problems by other users.
Currently there's no report of Sharpen Inbound Voice being slow. Check on the top of the page if there are any reported problems by other users.
IsDown monitors the Sharpen Inbound Voice official status page every few minutes. We also get reports from users like you. If there are enough reports about an outage, we'll show it on the top of the page.
Sharpen Inbound Voice last outage was on December 19, 2024 with the title "Sharpen Database Availability Issue - IZ1 - 19DEC24"
IsDown and DownDetector help users determine if a service is having problems. The big difference is that IsDown is a status page aggregator. IsDown monitors a service's official status page to give our customers a more reliable source of information. The integration allows us to provide more details about the outage, like incident title, description, updates, and the parts of the affected service. Additionally, users can create internal status pages and set up notifications for all their third-party services.
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