Outage in Sharpen
IZ1 Intermittent dropped Sharpen Q calls delivered from Logic+ IVR
Resolved Major
Need to monitor Sharpen outages?
Stay on top of outages with IsDown. Monitor the official status pages of all your vendors, SaaS, and tools, including Sharpen, and never miss an outage again.
Start Free Trial
Outage Details
We are currently investigating an issue that's causing between 30 and 45% of inbound calls to be dropped if they have been transferred to Sharpen Q from a Logic+ IVR. All necessary resources are engaged to identify and resolve this issue.
Latest Updates ( sorted recent to last )
RESOLVED
3 months ago - at 05/14/2025 06:09PM
This incident has been resolved.
MONITORING
3 months ago - at 05/14/2025 04:52PM
A fix has been implemented and we are monitoring the results.
INVESTIGATING
3 months ago - at 05/14/2025 03:33PM
This has been isolated to a very small set of customers. The majority of users are not impacted by this incident. We continue our investigation to identify and correct this issue.
INVESTIGATING
3 months ago - at 05/14/2025 03:11PM
We are currently investigating an issue that's causing between 30 and 45% of inbound calls to be dropped if they have been transferred to Sharpen Q from a Logic+ IVR. All necessary resources are engaged to identify and resolve this issue.
Latest Sharpen outages
Sharpen Q delay (IZ1) - 21 days ago
Sporadic Logic+ Routing - Dropping Calls - about 1 month ago
Sharpen Q slowness (IZ1) - about 1 month ago
Public dashboard pages rendering blank white screen (IZ1) - about 1 month ago
Insights Dashboards displaying as white screen - about 2 months ago
Be the First to Know When Vendors Go Down
With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.
Start free trialNo credit card required · Cancel anytime · 4400 services available
Integrations with
