Outage in Sharpen
IZ1 Intermittent dropped Sharpen Q calls delivered from Logic+ IVR
Resolved MajorIncident Report
We are currently investigating an issue that's causing between 30 and 45% of inbound calls to be dropped if they have been transferred to Sharpen Q from a Logic+ IVR. All necessary resources are engaged to identify and resolve this issue.
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Latest Updates ( sorted recent to last )
RESOLVED
5 months ago - at 05/14/2025 06:09PM
This incident has been resolved.
MONITORING
5 months ago - at 05/14/2025 04:52PM
A fix has been implemented and we are monitoring the results.
INVESTIGATING
5 months ago - at 05/14/2025 03:33PM
This has been isolated to a very small set of customers. The majority of users are not impacted by this incident. We continue our investigation to identify and correct this issue.
INVESTIGATING
5 months ago - at 05/14/2025 03:11PM
We are currently investigating an issue that's causing between 30 and 45% of inbound calls to be dropped if they have been transferred to Sharpen Q from a Logic+ IVR. All necessary resources are engaged to identify and resolve this issue.
Latest Sharpen outages
Test Incident - 10 days ago
Call Routing Issues - Unexpected Disconnects - 28 days ago
IZ1 Logic+ Inbound Calls result in Dead air - about 2 months ago
IZ1 Logic+ Delays and Routing Issues - about 2 months ago
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