Outage in Sharpen

IZ1 Intermittent dropped Sharpen Q calls delivered from Logic+ IVR

Resolved Major
May 14, 2025 - Started about 2 months ago - Lasted about 3 hours
Official incident page

Need to monitor Sharpen outages?
Stay on top of outages with IsDown. Monitor the official status pages of all your vendors, SaaS, and tools, including Sharpen, and never miss an outage again.
Start Free Trial

Outage Details

We are currently investigating an issue that's causing between 30 and 45% of inbound calls to be dropped if they have been transferred to Sharpen Q from a Logic+ IVR. All necessary resources are engaged to identify and resolve this issue.
Components affected
Sharpen Q Sharpen Inbound Voice
Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 05/14/2025 06:09PM

This incident has been resolved.

MONITORING about 2 months ago - at 05/14/2025 04:52PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING about 2 months ago - at 05/14/2025 03:33PM

This has been isolated to a very small set of customers. The majority of users are not impacted by this incident. We continue our investigation to identify and correct this issue.

INVESTIGATING about 2 months ago - at 05/14/2025 03:11PM

We are currently investigating an issue that's causing between 30 and 45% of inbound calls to be dropped if they have been transferred to Sharpen Q from a Logic+ IVR. All necessary resources are engaged to identify and resolve this issue.

Be the First to Know When Vendors Go Down

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 4400 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook