IZ1 Logic+ Delays and Routing Issues

Our IZ1 infrastructure update has been deployed to the Production system, and initial validation efforts have shown full recovery to previously impacted call-flows routing though Logic+. In the event that you're still experiencing symptoms tied to dead-air, latent prompt playback, or unexpected disconnects through a Logic+ bot, please reach out to the Care Team with examples of the misbehavior and we'll troubleshoot further!

We've isolated the underlying issue within our infrastructure, and have taken initial steps to reroute traffic away from the misbehaving pathway causing the intermittent disconnects, delayed prompt playback, or dead-air. Our internal teams are actively preparing a code-change to completely address the problem, and we expect to have that pushed out to our Production systems in the next few minutes.

We're aware of an ongoing/active issue, that is causing Inbound calls to experience dead-air or extremely delayed prompt playback - specifically when the number processes through a Logic+ configuration. We're investigating some infrastructure alerts that were triggered, and have all necessary team members engaged to troubleshoot the issue. We'll post further status updates as additional details become available.

Starting shortly after 09:00AM Eastern, Inbound numbers that route though a Logic+ configuration are intermittently resulting in a dead-air or delayed playback misbehavior.