Outage in Sharpen
IZ0 unexpected experiences
Resolved MajorIncident Report
Users of the Sharpen platform in IZ0 are likely experiencing a variety of symptoms mostly impacting Sharpen Q and Insights. Our teams are engaged working to resolve the issue as soon as possible.
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Latest Updates ( sorted recent to last )
RESOLVED
about 1 month ago - at 12/30/2025 09:52PM
This incident has been resolved.
MONITORING
about 1 month ago - at 12/30/2025 09:34PM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
about 1 month ago - at 12/30/2025 09:13PM
Sharpen Q has been restored. We are now working on restoring Insights defects and expect recovery shortly.
IDENTIFIED
about 1 month ago - at 12/30/2025 09:09PM
Users of the Sharpen platform in IZ0 are likely experiencing a variety of symptoms mostly impacting Sharpen Q and Insights. Our teams are engaged working to resolve the issue as soon as possible.
Latest Sharpen outages
Insights Dashboards will not load - 3 months ago
IZ0 - Inbound Voice Logic+ calls result in dead air/ IZ0|IZ1 Inbound Emails do not enter queue - 3 months ago
Outbound Calling Error - IZ0 - 3 months ago
Sharpen Application Degradation (AWS Outage) - 4 months ago
SharpenDB Unreachable - IZ1 - 4 months ago
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