Check if Sharpen Q is down, official outages, user-reported issues, and outages map.
Sharpen Q is working normally
This chart displays the number of user-reported issues over the past 24 hours, grouped into 20-minute intervals. It's normal to see occasional reports, which may be due to individual user issues rather than a broader problem. We only consider an issue widespread if there are multiple reports within a short timeframe. Sign up for free to see more Sharpen status data.
IsDown has tracked 32 incidents for Sharpen Q since started monitoring Sharpen status in January 2022. We collect data from 4522+ services, and normalize the data to give you a clear picture of the impact of the outage.
Date | Incident | Duration |
---|---|---|
Sep 17, 2025
11:51 PM EDT
|
Major
Starting at approximately 9:30PM Eastern, calls routing through our IZ0 infrastructure that engag...
|
about 3 hours |
Aug 06, 2025
05:41 PM EDT
|
Major
Some users in the IZ0 isolation zone (app.sharpencx.com) are unable to establish a Sharpen Q phon...
|
about 2 hours |
Mar 03, 2025
10:05 AM EST
|
Minor
We’ve detected a partial disruption to caller ID name lookups in Sharpen Q. Some users might see ...
|
about 3 hours |
Jan 06, 2025
08:21 AM EST
|
Major
We are aware of an issue impacting Sharpen Q operations in our IZ0 isolation zone. We have all re...
|
40 minutes |
Dec 10, 2024
02:54 PM EST
|
Minor
We're aware of an issue for customers hosted within our IZ0 infrastructure - where app behavior i...
|
about 2 hours |
Aug 12, 2024
03:27 PM EDT
|
Minor
We are aware of an issue impacting caller ID names displaying as "Unknown Caller". This is an exp...
|
about 6 hours |
May 13, 2024
11:16 AM EDT
|
Major
We are experiencing an issue disrupting some voice interactions for users of the Sharpen Q platfo...
|
43 minutes |
Apr 25, 2024
03:48 PM EDT
|
Minor
Sharpen is experiencing additional UX impact related to a dependent vendor who is having an outag...
|
about 2 hours |
Jan 08, 2024
04:09 PM EST
|
Minor
We are observing an intermittent delay in processing Sharpen Q events within our IZ0 (app.sharpen...
|
44 minutes |
Oct 26, 2023
09:38 AM EDT
|
Major
We've received communication outlining some issues being experienced by agents placing outbound c...
|
43 minutes |
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Monitoring Sharpen since January 2022
Sharpen Q is part of Sharpen. Check the Sharpen's status.
4 incidents in 2025
Sharpen Q isn't down. You can check Sharpen Q status and incident details on the top of the page. IsDown continuously monitors Sharpen Q official status page every few minutes. In the last 24 hours, there were 0 outages reported.
Sharpen Q is currently operational. You can check Sharpen Q status and incident details on the top of the page. The status is updated in almost real-time, and you can see the latest outages and issues affecting customers.
No, there is no ongoing official outage. Check on the top of the page if there are any reported problems by other users.
Currently there's no report of Sharpen Q being slow. Check on the top of the page if there are any reported problems by other users.
IsDown monitors the Sharpen Q official status page every few minutes. We also get reports from users like you. If there are enough reports about an outage, we'll show it on the top of the page.
Sharpen Q last outage was on September 17, 2025 with the title "Call Routing Issues - Unexpected Disconnects"
IsDown and DownDetector help users determine if Sharpen is having problems. The big difference is that IsDown is a status page aggregator. IsDown monitors a service's official status page to give our customers a more reliable source of information instead of just relying on reports from users. The integration allows us to provide more details about Sharpen's Outages, like incident title, description, updates, and the parts of the affected service. Additionally, users can create internal status pages and set up notifications for all their third-party services.
We check the status of the services you're monitoring every few minutes. We aggregate the status and outage information and normalize it. We also collect crowdsourced information to provide early warning signs.
We send you an alert whenever we detect a new incident or an update on the status of the services you're monitoring. You can customize the alerts to your needs to avoid alert fatigue.
Aggregate all the status information in a straightforward dashboard or internal status page. You can also send the information and alerts to your team's communication/monitoring/incident management tools, such as Slack, Datadog, Microsoft Teams, PagerDuty, and more.
IsDown offers an easy way to monitor Sharpen with maximum flexibility
IsDown monitors Sharpen Q for major outages. A major outage is when Sharpen Q experiences a critical issue that severely affects one or more services/regions. When Sharpen marks an incident as a major outage, IsDown updates its internal status, the customer status page and dashboard. Depending on the customer settings, IsDown will also send notifications.
IsDown monitors Sharpen status page for minor outages. A minor outage is when Sharpen Q experiences a small issue affecting a small percentage of its customer's applications. An example is the performance degradation of an application. When a minor outage occurs, IsDown updates its internal status and shares that information on the customer status page. Depending on the customer settings, IsDown will also send notifications.
IsDown collects all information from the outages published in Sharpen status page to provide the most accurate information. If available, we gather the title, description, time of the outage, status, and outage updates. Another important piece of information is the affected services/regions which we use to filter the notifications that impact your business.
Sharpen publishes scheduled maintenance events on their status page. IsDown collects all the information for each event and creates a feed that people can follow to ensure they are not surprised by unexpected downtime or problems. We also send the feed in our weekly report, alerting the next maintenances that will take place.
IsDown monitors Sharpen and all their 42 components that can be affected by an outage. IsDown allows you to filter the notifications and status page alerts based on the components you care about. For example, you can choose which components or regions affect your business and filter out all other outages. This way you avoid alert fatigue in your team.
Sharpen and other vendors don't always report outages on time. Our crowdsourced status platform helps you stay ahead of outages. Users report issues and outages, sharing details on what problems they are facing. We use that info to provide early signs of outages. This way, even without an official update, you can stay ahead of possible problems.
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