Inbound/Outbound calling in IZ0 inoperable

Now that a period of stability has been observed this event is being marked as resolved. As always if you encounter any additional issues don't hesitate to reach out to SharpenCare for assistance.

Setting the status of this impact to Monitoring.

We have successfully completed restorative measures and are seeing success both in logging and in testing. If you continue to experience impaired behavior within Sharpen Q please update your current support case with the SharpenCare team or reach out to the team for additional assistance.

The status of the event is now in Monitoring as we maintain hightened visibility to this particular area of our infrastructure and will resolve the event once we perceive sustained a period of stability.

Restorative measures continue as we work to correct the impacting issue. We will continue to post updates as more info is available.

We believe we have located the issue and are in the process of taking corrective actions to recover. Once recovery has been confirmed via logging we will monitor for continued impact.

Customers in our IZ0 isolation zone will be experiencing issues placing and receiving calls within Sharpen Q. We're investigating this behavior and will update in 15 minutes with the current status.