Minor December 01, 2023 · lasted 30 minutes
Users may be experiencing slowness or the inability to handle some interaction in Sharpen Q. We have all necessary resources engaged and are working to resolve this issue as soon as possible.More details & updates
Major November 21, 2023 · lasted 29 minutes
Customers leveraging .CX (most commonly used for custom IVR data dips and custom Sharpen Q tabs) may be experiencing failures in the execution of CX projects. This does not impact VCX (Voice CX). A...More details & updates
Major November 09, 2023 · lasted about 3 hours
We're receiving early indications that call routing may be impacted for some customers if they use SharpenDB data lookups to return data for intelligent routing. Our Care and Development teams are ...More details & updates
Major November 01, 2023 · lasted about 2 hours
Outbound SMS messages sent from the Sharpen platform are currently failing. We've identified the fault and are working with our carrier network to resolve.More details & updates
We have registered 105 issues and outages in Sharpen since we started monitoring on January 20, 2022.
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Major October 26, 2023 · lasted 43 minutes
We've received communication outlining some issues being experienced by agents placing outbound calls in Sharpen Q via the 'Place Call' button on an interaction or switching between interactions. T...More details & updates
Minor October 06, 2023 · lasted about 6 hours
We're aware of a misbehavior that surfaced at approximately 12:30PM Eastern for IZ1-based customers; where Inbound Routing -- that is dependent on VCX project availability -- is failing to properly...More details & updates
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