Aggregate and monitor all your third-party service status pages
Stay on top of outages with real-time notifications, health dashboards, and internal status pages. Get alerts on Slack, PagerDuty, Microsoft Teams, Datadog and more.Minor December 01, 2023 · lasted 30 minutes
Interaction assignment degradation (IZ1)
Users may be experiencing slowness or the inability to handle some interaction in Sharpen Q. We have all necessary resources engaged and are working to resolve this issue as soon as possible.
More details & updatesMajor November 21, 2023 · lasted 29 minutes
CX projects unable to initiate in IZ0 (app.sharpencx.com)
Customers leveraging .CX (most commonly used for custom IVR data dips and custom Sharpen Q tabs) may be experiencing failures in the execution of CX projects. This does not impact VCX (Voice CX). A...
More details & updatesMajor November 09, 2023 · lasted about 3 hours
Inbound call routing impact if leveraging SharpenDB lookup
We're receiving early indications that call routing may be impacted for some customers if they use SharpenDB data lookups to return data for intelligent routing. Our Care and Development teams are ...
More details & updatesMajor November 01, 2023 · lasted about 2 hours
Outbound SMS messaging failure
Outbound SMS messages sent from the Sharpen platform are currently failing. We've identified the fault and are working with our carrier network to resolve.
More details & updates
We have registered 105 issues and outages in Sharpen since we started monitoring on January 20, 2022.
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Major October 26, 2023 · lasted 43 minutes
We've received communication outlining some issues being experienced by agents placing outbound calls in Sharpen Q via the 'Place Call' button on an interaction or switching between interactions. T...
More details & updatesMinor October 06, 2023 · lasted about 6 hours
VCX Inbound Routing Availability Issues - IZ1
We're aware of a misbehavior that surfaced at approximately 12:30PM Eastern for IZ1-based customers; where Inbound Routing -- that is dependent on VCX project availability -- is failing to properly...
More details & updatesStay ahead of outages with real-time notifications, health dashboards, and internal status pages. Monitor the status pages of all your dependencies.
Number of Incidents
3 issues
Last incident
6 days ago
With IsDown, you can prevent alert overload. Monitor only the services or components that affect you.
The data and notifications you need, in the tools you already use.
SaaS rules the world! and all teams depend on them for the most productive work. IsDown helps you oversee all your cloud services, so you can focus on what matters.
Identify internal and external outages impacting your business with our proactive cloud service management
Keeping track of all your critical services (internal and external) from a single centralized dashboard makes incident management and tracking easier than ever.
Create separate dashboards for different teams, clients, or projects, and monitor only the services used by each one. You can also make your dashboard public and share it as a status page.
IsDown supports integration with various communication and productivity tools such as Slack, Google Chat, Email, Discord, PagerDuty, Microsoft Teams, and Zapier.
Receive instant notifications when an outage is detected, enabling your team to identify, respond promptly, and resolve issues.
Filter notifications by service components to reduce notification clutter. allowing you to receive notifications only when specific components are affected.
Avoid unexpected downtime by staying up-to-date on planned maintenance for your monitored services.
Gain insights from historical cloud performance analytics for all your services, helping you make informed decisions about your service dependencies.
Create a custom status page for your services and share them with your team and clients. Customize the look and feel, or make it private and share it with just your team.
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