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This incident has been resolved.
We have identified the root cause of this issue. A vendor supporting a portion of our operations entered a degraded state, causing this issue. This vendor has restored service and is monitoring recovery. We will continue to monitor recovery along side our vendor, as well as pursue preventive measures to prevent impact, should a similar event occur in the future.
Our fix validation affirms resolution of this issue. We are monitoring for sustained recovery.
We have identified the issue and are evaluating initial recovery steps.
We are continuing to investigate this issue.
We are aware of a potential service disruption impacting Sharpen Q and an inability to pick up calls. We have all necessary resources engaged to restore service. Additional details will be provided soon.
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