Outage in Sharpen
Inbound IVR route to queue non-functional for some call flows (IZ1)
Resolved MajorIncident Report
Some users of the Sharpen platform are experiencing disruption to their IVR inbound call flows where menu options chosen are not routing interactions to queue. We have isolated the issue and have all necessary resources engaged to resolve this incident as soon as possible.
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Latest Updates ( sorted recent to last )
RESOLVED
almost 2 years ago - at 05/10/2024 01:21PM
This incident has been resolved.
INVESTIGATING
almost 2 years ago - at 05/10/2024 01:05PM
Some users of the Sharpen platform are experiencing disruption to their IVR inbound call flows where menu options chosen are not routing interactions to queue. We have isolated the issue and have all necessary resources engaged to resolve this incident as soon as possible.
Latest Sharpen outages
IZ1 - Classic Logic Routing Issues - about 1 month ago
Call Quality and Latency Degradation - about 1 month ago
IZ0 unexpected experiences - 3 months ago
Insights Dashboards will not load - 5 months ago
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