Outage in Sharpen
Inbound IVR route to queue non-functional for some call flows (IZ1)
Resolved Major
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Outage Details
Latest Updates ( sorted recent to last )
This incident has been resolved.
Some users of the Sharpen platform are experiencing disruption to their IVR inbound call flows where menu options chosen are not routing interactions to queue. We have isolated the issue and have all necessary resources engaged to resolve this incident as soon as possible.
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