Outage in Sharpen
Inbound IVR route to queue non-functional for some call flows (IZ1)
Resolved MajorIncident Report
Some users of the Sharpen platform are experiencing disruption to their IVR inbound call flows where menu options chosen are not routing interactions to queue. We have isolated the issue and have all necessary resources engaged to resolve this incident as soon as possible.
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Latest Updates ( sorted recent to last )
RESOLVED
over 1 year ago - at 05/10/2024 01:21PM
This incident has been resolved.
INVESTIGATING
over 1 year ago - at 05/10/2024 01:05PM
Some users of the Sharpen platform are experiencing disruption to their IVR inbound call flows where menu options chosen are not routing interactions to queue. We have isolated the issue and have all necessary resources engaged to resolve this incident as soon as possible.
Latest Sharpen outages
Test Incident - 10 days ago
Call Routing Issues - Unexpected Disconnects - 28 days ago
IZ1 Logic+ Inbound Calls result in Dead air - about 2 months ago
IZ1 Logic+ Delays and Routing Issues - about 2 months ago
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