Outage in Sharpen

Inbound IVR route to queue non-functional for some call flows (IZ1)

Resolved Major
May 10, 2024 - Started 11 months ago - Lasted 23 minutes
Official incident page

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Outage Details

Some users of the Sharpen platform are experiencing disruption to their IVR inbound call flows where menu options chosen are not routing interactions to queue. We have isolated the issue and have all necessary resources engaged to resolve this incident as soon as possible.
Components affected
Sharpen Q Sharpen Inbound Voice
Latest Updates ( sorted recent to last )
RESOLVED 11 months ago - at 05/10/2024 01:21PM

This incident has been resolved.

INVESTIGATING 11 months ago - at 05/10/2024 01:05PM

Some users of the Sharpen platform are experiencing disruption to their IVR inbound call flows where menu options chosen are not routing interactions to queue. We have isolated the issue and have all necessary resources engaged to resolve this incident as soon as possible.

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