Sharpen Q Interaction Routing Disruption (IZ0)

This incident has been resolved.

We are continuing our efforts toward addressing this issue and estimate resolution to be achieved within 15 minutes. In addition, scope of impact has been identified as follows.

Sharpen Q inbound and outbound interaction routing operation impacted intermittently at varying levels of disruption including delay through full disruption.

We have identified the issue and are working through corrective actions to restore service as soon as possible.

We are experiencing an issue disrupting some voice interactions for users of the Sharpen Q platform in IZ0. We have all resources engaged and are restoring service as soon as possible.