Outage in Sharpen

Sharpen Q Interaction Routing Disruption (IZ0)

Resolved Major
May 13, 2024 - Started over 1 year ago - Lasted 43 minutes
Official incident page

Incident Report

We are experiencing an issue disrupting some voice interactions for users of the Sharpen Q platform in IZ0. We have all resources engaged and are restoring service as soon as possible.
Components affected
Sharpen Q Sharpen Inbound Voice
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Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 05/13/2024 03:55PM

This incident has been resolved.

IDENTIFIED over 1 year ago - at 05/13/2024 03:28PM

We are continuing our efforts toward addressing this issue and estimate resolution to be achieved within 15 minutes. In addition, scope of impact has been identified as follows.

Sharpen Q inbound and outbound interaction routing operation impacted intermittently at varying levels of disruption including delay through full disruption.

IDENTIFIED over 1 year ago - at 05/13/2024 03:17PM

We have identified the issue and are working through corrective actions to restore service as soon as possible.

INVESTIGATING over 1 year ago - at 05/13/2024 03:16PM

We are experiencing an issue disrupting some voice interactions for users of the Sharpen Q platform in IZ0. We have all resources engaged and are restoring service as soon as possible.

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