Issue with creating transactions

The incident has been resolved. We are working on getting all information and evaluating, a post mortem will be posted later when this process is done.

We set the portal live some minutes ago and it seems it is holding as well. We keep monitoring the situation but all services seem operational again.

Our api and document viewer services are back operational again, transactions can be created. Portal is still down while we monitor current load

Unfortunately the database is severely slowing down again and transaction creation is not consistently possible. We are in contact with our hosting provider and focussing our efforts on solving this problem. Please bear with us as we treat this issue with utmost priority.

We put the system back live 10 minutes ago and the db is holding up, we are monitoring the situation but transactions can be created again.

Because of delays in created transactions being propagated to our database, new transactions cannot be created to make sure no additional load is added to already full queues. We are focussing on getting database delays down and enable transaction creation as soon as possible. We will keep you posted through this channel

We are continuing to investigate this issue.

We are currently experiencing issues with creating transactions.
We are investigating the issue.