Outage in Sila

AWS email shutdown impacting services

Resolved Minor
August 01, 2023 - Started 9 months ago - Lasted about 23 hours
Official incident page

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Outage Details

Because we lost the ability to send Email temporarily, there will be degraded performance in team invitations, transactions for accounts with non-functional transaction webhooks, webhook email alerts (webhooks themselves are OK), sending statements, password reset, creating console logins. Working with AWS to get the ability to send emails back.
Components affected
Sila Developer Console Sila API
Latest Updates ( sorted recent to last )
RESOLVED 9 months ago - at 08/02/2023 04:56PM

This incident has been resolved and all operations performed normally.

MONITORING 9 months ago - at 08/02/2023 04:15AM

The ability to send email from our API servers and AWS infrastructure (Lambdas, etc.) has been restored as of 19:30 PDT. We are currently monitoring all functionality that was affected by this service interruption, but are expecting no further impact.

IDENTIFIED 9 months ago - at 08/01/2023 06:29PM

Because we lost the ability to send Email temporarily, there will be degraded performance in team invitations, transactions for accounts with non-functional transaction webhooks, webhook email alerts (webhooks themselves are OK), sending statements, password reset, creating console logins.
Working with AWS to get the ability to send emails back.

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