Outage in Sila

ACH file transmittal was delayed, settlement time for some transactions will be delayed

Resolved Minor
January 31, 2024 - Started 3 months ago - Lasted 6 days
Official incident page

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Outage Details

The process responsible for the transmittal of ACH transactions to the ACH payment network experienced issues on the evening of 1/30/2024 through to 09:00 Pacific 1/31/2024. We have implemented a fix and are monitoring the process closely. * Same Day transactions from the first Same Day window at 05:15 Pacific on 01/31 that should have settled by 1:00pm ET will instead settle 4 hours later at 5:00pm ET. * Next Day transactions from 01/30 will be sent on 01/31, and should settle 24 hours later than expected.
Components affected
Sila API
Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 02/06/2024 06:36PM

This incident has been resolved.

MONITORING 3 months ago - at 02/01/2024 05:59PM

A portion of the transactions from this event were found to have still been delayed. They are now expected to settle in the remote bank accounts later today by 18:00 ET 02/01.

MONITORING 3 months ago - at 01/31/2024 06:45PM

The process responsible for the transmittal of ACH transactions to the ACH payment network experienced issues on the evening of 1/30/2024 through to 09:00 Pacific 1/31/2024. We have implemented a fix and are monitoring the process closely.

* Same Day transactions from the first Same Day window at 05:15 Pacific on 01/31 that should have settled by 1:00pm ET will instead settle 4 hours later at 5:00pm ET.
* Next Day transactions from 01/30 will be sent on 01/31, and should settle 24 hours later than expected.

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