Outage in Sila

Standard ACH submission for November 1st may be delayed until November 2nd at 9:30 Pacific

Resolved Minor
November 02, 2023 - Started 6 months ago - Lasted about 16 hours
Official incident page

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Outage Details

We are currently investigating this issue.
Components affected
Sila API
Latest Updates ( sorted recent to last )
RESOLVED 6 months ago - at 11/02/2023 05:42PM

We have verified with our ACH provider that all files were processed at the expected times, and that no customer transactions were impacted; all transactions were processed at the original expected times.

This incident has been resolved.

MONITORING 6 months ago - at 11/02/2023 02:36AM

Our ACH provider has informed us that this evening's ACH submissions have been accepted and forwarded on to the ACH network for processing within the normal window this evening.

MONITORING 6 months ago - at 11/02/2023 02:26AM

We have successfully sent out a NACHA file for the day's Standard ACH transactions at 18:40 US/Pacific, but have very likely missed today's cutoff. In that case, we expect the transactions to be forwarded on to the ACH network early tomorrow morning.

We will be updating this incident as we learn more.

INVESTIGATING 6 months ago - at 11/02/2023 01:26AM

We are currently investigating this issue.

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