Outage in Sinch

Site US7 - Partial outage

Resolved Minor
April 21, 2024 - Started 15 days ago - Lasted about 3 hours
Official incident page

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Outage Details

We are currently experiencing a performance degradation on our US7 site. It is advised that clients connect to our redundant US1 site for the duration of this issue. US1 endpoints: us1.smpp.api.sinch.com us1.httpsms.api.sinch.com us1.httplookup.api.sinch.com Incident Start Time: 2024-04-21 02:54 UTC Impact: Messages sent to our US7 endpoint, along with messages sent towards US destinations might be delivered with a delay, Delivery reports/MOs for messages sent towards/from US destinations might be delayed. Please contact support if you have any questions.
Components affected
Sinch ENUM US Sinch SMS - US - LongCode Sinch SMS - US - ShortCode Sinch HTTP US Sinch SMS - US - Toll Free Sinch SMPP Sinch HTTP
Latest Updates ( sorted recent to last )
RESOLVED 15 days ago - at 04/21/2024 06:39AM

Dear Client,

We are writing to inform you that US7 functionality now has been restored.

Incident Start Time: 2024-04-21 02:54 UTC
Incident End Time: 2024-04-21 06:10 UTC

Our apologies for the inconvenience caused.

INVESTIGATING 15 days ago - at 04/21/2024 05:04AM

We are continuing to investigate this issue.

INVESTIGATING 15 days ago - at 04/21/2024 04:25AM

We are continuing to investigate this issue.

INVESTIGATING 15 days ago - at 04/21/2024 04:25AM

After further investigation by our engineers, we can confirm that there is currently an outage at our us7 endpoint.
It is therefore heavily advised that clients connect to our redundant US1 site for the duration of this issue.

US1 endpoints:

us1.smpp.api.sinch.com
us1.httpsms.api.sinch.com
us1.httplookup.api.sinch.com

Our engineers are working to restore the service.

INVESTIGATING 15 days ago - at 04/21/2024 03:52AM

We are currently experiencing a performance degradation on our US7 site.
It is advised that clients connect to our redundant US1 site for the duration of this issue.

US1 endpoints:

us1.smpp.api.sinch.com
us1.httpsms.api.sinch.com
us1.httplookup.api.sinch.com

Incident Start Time: 2024-04-21 02:54 UTC

Impact: Messages sent to our US7 endpoint, along with messages sent towards US destinations might be delivered with a delay, Delivery reports/MOs for messages sent towards/from US destinations might be delayed.

Please contact support if you have any questions.

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