Outage in Snowflake

AWS - Asia Pacific (Singapore): INC0095146

Resolved Minor
October 25, 2023 - Started 6 months ago - Lasted about 5 hours
Official incident page

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Outage Details

Current status: We're investigating an issue with Snowflake Data Cloud. We'll provide an update within 60 minutes. Customer experience: Users will see increased latency when loading the Snowflake UI or when running queries via the UI. Incident start time: 07:00 UTC October 25, 2023
Latest Updates ( sorted recent to last )
RESOLVED 6 months ago - at 10/25/2023 01:06PM

Current status: We've implemented the fix for this issue and monitored the environment to confirm that service was restored. If you experience additional issues or have questions, please open a support case via Snowflake Community.
Customer experience: Users could experience increased latency when loading the Snowflake UI or when running queries via the UI.
Incident start time: 07:00 UTC October 25, 2023
Incident end time: 11:37 UTC October 25, 2023
Preliminary root cause: Resource exhaustion within the infrastructure stack between Snowsight and Snowflake Database.
A root cause analysis (RCA) document will be published within seven business days.

MONITORING 6 months ago - at 10/25/2023 11:42AM

Current status: We've implemented the fix for this issue, and we'll continue to monitor the environment until we're confident all services are functioning properly.
Customer experience: Users could experience increased latency when loading the Snowflake UI or when running queries via the UI.
Incident start time: 07:00 UTC October 25, 2023
Incident end time: 11:37 UTC October 25, 2023
Preliminary root cause: Resource exhaustion within the infrastructure stack between Snowsight and Snowflake Database.

INVESTIGATING 6 months ago - at 10/25/2023 11:06AM

Current status: We're continuing to investigate to determine the source of the issue. We'll provide another update within 60 minutes.
Customer experience: Users will see increased latency when loading the Snowflake UI or when running queries via the UI.
Incident start time: 07:00 UTC October 25, 2023

INVESTIGATING 6 months ago - at 10/25/2023 10:10AM

Current status: We're continuing to investigate to determine the source of the issue. We'll provide another update within 60 minutes.
Customer experience: Users will see increased latency when loading the Snowflake UI or when running queries via the UI.
Incident start time: 07:00 UTC October 25, 2023

INVESTIGATING 6 months ago - at 10/25/2023 09:11AM

Current status: We've confirmed that this issue impacts service, and we're continuing to investigate to determine the source of the issue. We'll provide another update within 60 minutes.
Customer experience: Users will see increased latency when loading the Snowflake UI or when running queries via the UI.
Incident start time: 07:00 UTC October 25, 2023

INVESTIGATING 6 months ago - at 10/25/2023 08:11AM

Current status: We're investigating an issue with Snowflake Data Cloud. We'll provide an update within 60 minutes.
Customer experience: Users will see increased latency when loading the Snowflake UI or when running queries via the UI.
Incident start time: 07:00 UTC October 25, 2023

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